FAQ's

425pro FREQUENTLY ASKED QUESTIONS

How long does it to to make a board?


As a general rule of thumb, boards usually take 3 to 10 days. However, this can take longer or shorter, depending on time of year, dimensions and volume, etc etc...




Can i change my order, if i change my mind?


If you do decide to change your mind, please contact us immediately. Depending on what you want changed, and the process you board is up to, it may be possible. Once the board has started production or has been sent, we cannot change.




How can i track my boards progress?


If you would like to know exactly where your board is up to, please feel free to give us a call. We can tell you exactly what stage your board is at.




What is your Warranty and return policy?


Please check out our warranty and return policy page.




Can you deliver overseas?


Yes, we can deliver overseas. For a quote on shipping a board to you, you can check all the specific zones we deliver in the world on our shipping information page, and if your destination is not listed in these areas, please contact us with your address for a unique quote. Otherwise, check out our dealers page for the closest 425pro stockist to you.




How much does shipping cost?


Price depends on where your SUP board/s and products are being shipped, and how heavy you order will be. Please refer to our shipping information page.




How long does it take to ship a board?


Shipping times - For SUP boards we have in stock will be shipped with in 24 hours of receiving your order. Please allow 3 - 7 business days for your order to arrive for any order in the U.S. Any special shipping instructions (leave package around the back etc) lease fill out at checkout. For any international shipping, please allow 10-20 days before to receive your command. I
For SUP boards not in stock, please allow 3-4 days more for the production times.
If you have any questions please don't hesitate in contacting us via our contact page. The delivery time provided by 425pro SUP boards are estimates only.
425pro will not be held accountable for late deliveries or loss or damage relating to late deliveries.




How do you pack and ship your boards?


We take to upmost care when packing and sending your new baby. Depending on the region in which your board is destined, we will wrap it in bubble wrap, then either cardboard around the rails, nose and tail or straight into a box.




How long do SUP boards last?


This depends on how much you use your board, how well you look after your board, in which kind of condition you paddle etc etc. Really, it could last from 1 day or until it falls apart under your feet in 20 years. Unfortunately any hard SUP board can get damaged quite easily. Combining an uncontrollable force that mother nature produces (sand banks, reef bottoms, rock bottoms, waves, etc) and a hand made SUP board, most of the time it’s hard to pinpoint how or what exactly caused a board to be damaged. We do not guarantee any surfboard from damages.





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